Refund policy
Last updated August 10, 2026
1. Subscriptions
You can cancel a paid plan at any time; cancelling stops future charges and your plan stays active until the end of the period you already paid for. If you were charged in error — a duplicate charge, a charge after cancelling, or a plan that was never activated — write to support@konekt.live within 30 days of the charge and we will refund it in full to the original payment method.
2. First paid month guarantee
If you upgrade to a paid plan and it isn't what you expected, tell us within 14 days of your first charge for that plan and we will refund it, no questions asked. This applies once per account and to the first charge only, not to renewals.
3. The free VIP month
The first free month of VIP involves no charge, so there is nothing to refund — it simply ends unless you choose to continue.
4. Konekts
Konekts are an included allowance of your plan, not a purchased good. They have no cash value and are not refundable or exchangeable, including any balance remaining when a plan ends.
5. Campaign fees
Fees a brand pays a creator are agreed in their contract and settled between them, outside KO NEKT. We cannot refund money we never held; disputes over campaign work are resolved between the contract's parties.
6. How refunds arrive
Approved refunds go back to the original payment method through the provider that took the payment (Paymob or Stripe), normally within 5–10 business days depending on your bank. Amounts charged in another currency are refunded in that currency at the amount originally taken.